Imported from IDC EMEA
Top Tips for Assessing Retail eCommerce Maturity
More insights are available in a new IDC Retail Insights research, IDC MaturityScape: Retail eCommerce 1.0 - https://www.idc.com/getdoc.jsp?containerId=US41453217
"Ecommerce is characterized by mobile-first experiences, real-time analytics, and individual experiences driven by customer experience platforms leveraging innovation accelerators such as Artificial Intelligence (AI) and the Internet of Things (IoT) for both known and anonymous customers; a new last-mile delivery ecosystem opportunity; and the usage of industry-collaborative platforms to unlock innovative business models. IDC Retail Insights' eCommerce maturity framework helps retailers align their ecommerce approaches in perspective of the Commerce Everywhere business models, where there will not be separate platforms for eCommerce but just retail platforms delivering commerce services." said Ivano Ortis, Vice President, IDC Retail Insights.