Tagged with cx

Customer Experience

Customer Experience fra a Nordic Perspective

71 views May 29, 2020

Customer experience from a Nordic perspective: Efficiency and automation as drivers Tomorrow’s...

Customer Experience

IDC Webcast: Future of Customer - Gerry Brown

78 views April 23, 2020

Future of Customer: CX technologies will evolve to meet their needs The future customer is...

IDC Insights

Conversational Commerce in Retail

690 views August 05, 2019

Looking at customer conversations, retailers can reach customers through multiple interfaces...

IDC Insights

Commerce Everywhere in the Age of Experiential...

126 views August 05, 2019

Retailers are now offering their customers real-time (anytime) contextual experiences whether...

Customer Experience

How Can 'CX' be your Competitive Differentiator?

458 views April 23, 2019

Want to Learn More? Find us at: https://www.idc.com/customerexperience IDC research shows that...

Imported from IDC EMEA

What is Changing in Retail Customer Experience?

614 views February 11, 2019

Download the free IDC eBook on 5 Best Practices for Achieving Customer Experience Personalization...