Tagged with CX

IDC Insights

Conversational Commerce in Retail

430 views August 05, 2019

Looking at customer conversations, retailers can reach customers through multiple interfaces...

IDC Insights

Commerce Everywhere in the Age of Experiential...

79 views August 05, 2019

Retailers are now offering their customers real-time (anytime) contextual experiences whether...

Imported from IDC EMEA

How Can 'CX' be your Competitive Differentiator?

369 views April 23, 2019

Want to Learn More? Find us at: https://www.idc.com/customerexperience IDC research shows that...

Imported from IDC EMEA

What is Changing in Retail Customer Experience?

555 views February 11, 2019

Download the free IDC eBook on 5 Best Practices for Achieving Customer Experience Personalization...