Tomorrow’s business needs to take agility to the next level. On this level, they will be prepared to cope with pandemics and other radical changes affecting operations almost overnight.
The purpose of a customer experience (CX) approach is to serve customers demands in the best possible way at the same time as running the best version of your business, no matter what your WHY is. As customer demands grow exponentially, your business needs to change repeatedly. Therefore, the need for more agility underlines the need for a customer experience (CX) approach driven by efficiency and automation.
In this webcast IDC presents the latest research on customer experience and adds the Nordic perspective on technologies and CX solutions together with Genesys and Lowell Norway.