Customer Experience

Customer Experience

IDC CX and Customer Success Nordic - Gerry...

62 views April 27, 2021

Transforming CX into Customer Success and Loyalty

Customer Experience

Management of Impossibilities - Case Story by...

40 views April 27, 2021

Management of Impossibilities - Case Story by PostNord Managing customer experience in a...

Customer Experience

Customer Experience fra a Nordic Perspective

88 views May 29, 2020

Customer experience from a Nordic perspective: Efficiency and automation as drivers Tomorrow’s...

Customer Experience

Future of Customers - Why Customer Experiences...

147 views May 06, 2020

Customer’s expectations (CX) around the quality of their experience will continue to rise...

Customer Experience

IDC Webcast: Future of Customer - Gerry Brown

109 views April 23, 2020

Future of Customer: CX technologies will evolve to meet their needs The future customer is...

Customer Experience

How Can 'CX' be your Competitive Differentiator?

525 views April 23, 2019

Want to Learn More? Find us at: https://www.idc.com/customerexperience IDC research shows that...